Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at: robmirarchi@hotmail.com. If your return is accepted, we'll email you a prepaid return shipping label at no cost to you, along with instructions on how and where to send your package. Return shipping is free — you won't be charged to send an item back to us. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return question at: robmirarchi@hotmail.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Cancellations

Cancelling an order is different from returning one. If you cancel within 48 hours of placing your order and it hasn't shipped, we'll cancel it at no charge. Cancellations after 48 hours attract a $30 administration fee. If the order has already shipped, please use the returns process above instead — return shipping will be free.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

We're unable to offer change-of-mind returns on sale items or gift cards.

This does not affect your rights under the Australian Consumer Law. If an item is faulty, not as described, or fails to do what it's supposed to, you're entitled to a repair, replacement or refund regardless of whether it was purchased on sale.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We'll notify you once we've received and inspected your return and let you know whether the refund was approved. If approved, we'll process your refund to the original payment method within 10 business days of receiving the returned item. Your bank or card issuer may take a few additional days to post the funds to your account.